BASIC RULES FOR AN UNREAL STAY
In order to serve you properly, and that your experience is satisfactory, We ask you to attend to the following requirements.
Initially, every client of Hostal Irreal must know the mutual HOSTEL/CLIENT commitments that are defined in the HOSTING CONTRACT which should be known in general when checking in.
To secure room and date reservation, must be paid 50% of the total at least, at the time of making the reservation.
CANCELLATION AND REFUND
Cancellation of a reservation does not allow a refund, except due to Force majeure or unforeseeable circumstances .
Cancellation of the reservation will allow, only, the change of dates, within the next six months, from the reservation date.
Rates published on the internet, may not include taxes, depending on the platform.
TAX PAYMENT (IVA)
Chileans and foreigners residing in Chile must pay the 19% VAT.
Foreigners in transit (no residentes en Chile) can avoid paying the 19% VAT. receiving exempt invoice.
ENTRY REGISTRATION
When you check in, You must register by presenting your national identification document (DAYS).
If you are a foreigner, You must present a passport and immigration form, what you received when you arrived in the country.
The entry of an extra passenger, not considered in the initial reservation, will have an additional charge.
SCHEDULES
Access or check-in time begins at 14:00 hrs. although if you want to enter earlier (early check in) you will be charged an extra half day.
The departure or check-out time is until 12:00 hrs., allowing us to prepare the room for a new guest.
If you wish or require to extend your stay (late check out) we will charge you an extra half day.
BREAKFAST
Breakfast, will be served daily in the kitchen 8:00 hrs a 10:00 hrs. If you require breakfast at a different time, you must request it at reception the day before..
DAMAGES
The cost of any damage to the furniture in the rooms and especially the bedding will be borne by the passenger..
Loss of room key, will involve the collection of 8.000 pesos (10 USD) to cover the costs of its replacement.
ADMISSION RIGHTS
For everyone's safety we reserve the right of admission, not allowing the entry of unregistered people, You must do so with your identification document or passport, at the hotel reception.
PROHIBITIONS
The consumption of drugs is expressly prohibited (Ley 20.000 Art. 50).
Smoking is prohibited in rooms, bathrooms, cocina, hallways or reception, allowed only in the open area of the terrace and without disturbing other passengers (Ley 20.660 Art. 11)
ADDITIONAL SERVICES
We have our own and external laundry services, transfers, food and cafeteria and parking.
RESPONSIBILITY FOR THEFT OR LOSS
We recommend that you keep your room locked and store all objects in the corresponding lockers and padlocked. (not included, must be purchased). Exceptionally certain objects or luggage, can be temporarily sheltered, at the hostel reception.
FEEL AT HOME AND HELP US TAKE CARE OF THE FACILITIES AND FURNITURE AS IF THEY WERE YOURS!
¡FOR AN UNREAL STAY!